Return and Shipping Policy
SHIPMENT TRACKING AGREEMENT
All items that you purchased from GloryApparel.net are made in accordance with our Return and Shipping Agreement. You acknowledge and understand whenever you purchase items from us that you have agreed to our Terms and all our Policies and Procedures including those set forth below .
All orders are shipped using UPS and provided a tracking number.
We are not liable for any claims if the address you provided at time of purchase was incorrect or you moved while your order was sent to a former address.
We are unable to re-ship orders that are returned to us as undelivered. We will provide you store credit for the item purchased less the shipping charges incurred.
Shipping Restrictions For Overseas Customers
GloryApparel.net at this time only ship to addresses in the Unites States. We may expand to ship internationally in the near future.
Satisfaction Guarantee
At GloryApparel.net, we want you to be 100% satisfied with your purchases. Customer satisfaction is very important to us. We will accept returns of unworn, unwashed, resellable items of sent in error. We will waive the restocking fee and provide you with store credit if the wrong item was sent by error from us.
If you are not completely satisfied with your order, contact us within 15 days and we will replace your item, subject to availability or offer store credit within this time period (except shipping and handling).
RETURN POLICY
We only accept authorized returns within 15 days after you received your order. Please to contact us immediately by email at info@GloryApparel.net
Do NOT return any merchandise without prior authorization. Return merchandise require instructions through our email of what procedure to follow. We will waive the restocking fee and refund shipping costs if the wrong item was sent by error from us or if the item is defective. Non-defective merchandise return will incur 20% restocking fee and all Shipping and Handling Cost will be at your own expense. GloryApparel.net is not responsible for any damage or lost to the goods during the return, so we recommend that the return shipment be insured and traceable by you. If it is a defective or an item sent in error, we will send UPS to come and pickup the package..
NOTE: All returns that do not meet the conditions described in the return policy will be void of refund or store credit.
DEFECTIVE MERCHANDISE
The purchaser must contact us immediately (within 15 business days) Please take the time to explain the defective item/s received with addition to; your full name, address, item number and the reference number.
Defective merchandise for return must be in its original package containing all original packaging material that was sent with it. Please, not to place any marks or defaced the original package.
NON-DEFECTIVE MERCHANDISE
All merchandise must be in its original package for return, must not display any markings or be otherwise defaced or damaged due to modification, accident, neglect, misuse, or abuse.
All merchandise for return most be in a new saleable condition otherwise it will not qualify for a return.
NOTE: Non-defective merchandise return will incur 20% restocking fee and ALL Shipping and Handling Cost will be at your own expense. We are not responsible for lost packages returning to us.
DAMAGED ITEMS (DURING SHIPMENT)
If such an incident should occur, please contact us immediately at info@gloryapparel.net explaining the damaged involved. Please to provide us with your name, address, the date of shipment of your order, the item purchased and the reference number of the item. This information will allow us to prepare a claim report from the carrier. We will in most cases, offer you an exchange on most products.
LOST SHIPMENT
This rarely happens but, if you don�t receive your shipment within 10-14 business days, please contact us immediately, providing your name and the information on your confirmation order receipt. We will use this to initiate a tracer with the carrier. This will take a 10 day waiting period for UPS before they will accept a tracer. Nevertheless, we will replace your order. Please remember that you can track your order at our Site using your tracking number given to you. This tracking is only available if your carrier is UPS. Also, please read our SHIPMENT TRACKING AGREEMENT above.
If you should receive your shipment please notify us immediately so we can close our file claim.
SHORTAGES/OUT OF STOCK
Even though our stock status of products are 95% high, regrettable out of stock items sometimes might occur. This could be due to a high demand for the product by customers and even though, it was available at the time of purchase there might arise a shortage.
Regrettably, we do not back-order. We will inform you immediately if such an event should occur. We will give you store credit in the form of a coupon credit code send to you via email.
Store Credit/Refund
GloryApparel.net offers you store credit to your next order in the form of a coupon credit code which, we will send to you via email.
Shipping Time
All orders are promptly processed and shipped within 1-2 business days.
